At Spilo, we take great care in packaging and delivering our products. Since our products are food items, we maintain a strict refund and return policy.
Returns
- Food products are non-returnable once dispatched.
- We do not accept returns for opened, used, or consumed products.
Refunds & Replacements
Refunds or replacements may be provided only if:
- You receive a damaged product.
- You receive the wrong product.
- The product is leaking or severely damaged during transit.
Reporting an Issue
To request a refund or replacement, customers must contact us within 7 days of delivery and provide:
- Order number
- Clear photos of the product and packaging
- An unboxing video showing the condition of the package upon opening
Refunds or replacements will only be considered if sufficient proof of damage, leakage, or incorrect product delivery is provided.
Claims submitted without clear photo or video evidence may not be eligible for refund or replacement.
Proof can be shared with us via:
- Email: customer@spilo.in
- WhatsApp: +91 8369817855
- Instagram: @spilo.in
Refund Process
- Once your request is reviewed and approved, the refund or replacement will be processed.
- Approved refunds will be credited to the original payment method.
- Refunds may take 5–7 business days to reflect in your account, depending on your bank or payment provider.
Order Cancellation
- Orders can be cancelled only before they are shipped.
- Once an order has been dispatched, cancellation is not possible.
Contact Us
Spilo
- Email: customer@spilo.in
- Phone: +91 8369817855
- Instagram: @spilo.in
- Address: Royal Parv Bldg, Kurar Village, Malad East, Mumbai, Maharashtra, India